Do you have a strategic plan for operations and supply chain management?

What alliances are available – do you use them effectively?

Do you negotiate effectively with suppliers?

Have you identified key performance indicators and do your workforce use them effectively?

Do you have an effective financial reporting system?

Do you have an effective and motivated workforce team committed to delivering your plans?

Do you drive quality through your whole organisation ensuring that variable quality is not putting your business at risk?

Do you have an effective waste elimination program ensuring the lowest cost of delivery to your customers?

Do you ensure that your assets are fully employed to meet customer demands?

Do you have a communication strategy that informs encourages and motivates employees?

Do you meet agreed customer service levels and continually search for ways of increasing customer satisfaction?